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What our Customers have to say
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THE FOLLOWING ARE EXCERPTS FROM LETTERS AND E MAIL MESSAGES SENT TO US BY OUR CUSTOMERS.
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The EZ Climber we ordered last month got its first trial last week. Off the Sea of Cortez our storm Gib would not come down. In a couple of minutes I was at the top of the mast and released the tangled sheet.
Apprehension disappeared after a couple minutes and
I felt secure at all times.
Thank you again
Rick April 2007
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...Got to use your second anchor kit last night, we had a squall and our old 50lb CQR started dragging.
Dropped the second anchor,a 20lb Danforth clone about 20ft apart, it worked, it paid itself the first time we used it...
Gene L. 02-03-2007
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We have used our wind-scoop for over 1 year now,
it works well, and here in the South Pacific the bug screen has been greatly appreciated.
How about making screens for our hatches?
Send us new product updates via e-mail.
Gina, aboard "Titus"
Hawaii, August 2006
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Hello:
Thank you for delivering the chain to the Keys, not only you gave us a good deal on the price.
You made 2 trips to drop it off after the wrong size was ordered.
That is what we call service....Liked the catalog too.
Good sailing
George@Soul Wanderer
June 2006
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Hey guys:
I was not sure when I ordered the chain for our
45 ft ketch "Anne Marie", the price was low and we thought the quality might not be good. We were wrong.
Thanks .....George and Anne, Feb.16,2006
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Best Marine:
It worked!!!
We set up the bridle as per instructions and it held without any problems. We like it, it has become our favorite piece of gear.
Thank you, keep up the good work.
P.G. Nassau, Bahamas Oct. 12-2005
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Robert:
The XYZ anchor held in an incredible way.
It is simple, beautiful and really holds,it kept our 38 footer in place all week.
You should get it tested by Practical Sailor, I am sure it will out-perform all other anchors.
Sincerely,
George P. aboard "Windancer" 02-09-2005
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Hi...
This is my second order...recall I purchased a similar unit but for 5/16" chain. it was for a 44' sailboat that I recently sold. The new unit (3/8" chain and bridle) is for a new Grand Banks 46CL that we recently took delivery of.
Your snubber/bridles are the best. We'd appreciate anything you can do to expedite this order as we intend to use this boat for serious cruising which will entail a lot of anchoring out.
Thanks much.
F. A.
Colgate WI
07-05-2004
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Re: Ball joint swivel connector
G’day: No need to have a bushing machined for me. As you can see from the photo I managed to ream the hole in the anchor to fit the bushing.........Very impressive piece of hardware.
J L
06-13-2004
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Hi!
The snubber arrived today! We are so pleased with its quality. It was well worth the wait.
Thank you for being so helpful. We will definitely order from you again. Looking forward to receiving your catalogue.
Thanks again!
M L H
Ontario, Canada
06-11-2004
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Dear Sir:
Would you please send me your latest catalog? I have several of your products and I especially like the chain claw that I use every time I am out.
Thank you
R.L. J.
Indiana, 05/27/2004
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Gentlemen,
Thanks so much for replacing my broken Fend-fix.
If the way you handled that minor situation is any indication of your regard for customer service and satisfaction, you can bank on my loyalty and respect. Pass it on.
J. B. Gloucester MA.
March 01 /2004
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Dear Mr. Isacovici,
Thanks for your help installing Strippers on our 39' SeaRay prior to our Thanksgiving trip to Key West. These line cutter devices are incredible! My wife enjoyed this trip instead of standing on the bow looking like a "maidenhead" watching for crab trap balls. The traps were so thick in Florida Bay that we could have walked to Key West on the balls. At speed we couldn't even tell when we had cut a trap except when the pieces of poly line came out in the wake. The investment in the purchase and installation of Strippers more than paid for itself on this trip.
Rick and Adriana Curtis
November 2003
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"...The 20lb stainless steel Anchor arrived today and it is truly a fine
piece of work.
It will certainly brighten the bow roller of any yacht let alone my 1983
Cape Dory 25D.
You have certainly managed to brighten things up
Thank you very much for your kind attention.
Yours truly,
E. M. ..."July 21, 2003
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*"....we love what we have seen so far, thank you for a great catalog." J.S. Georgia 02/17/2000.
*"....we have been using our Mastlift and have managed to finish varnishing the mast by ourselves in less than one week. Thank you for your suggestion to protect the lines. Keep on giving us more "new stuff". J.M. New Jersey 04/21/2000.
*"... our MOBup is being used to raise and lower my wife's wheelchair, now she is able to enjoy swimming again...tell your customers about it". R. G. Bayfield WI 05/28/2000.
*".... I am going to stand in front of your boot at the show and hail customers in. You have some really neat things." B.T. Oakland Ca. 06/06/2000
*"... We used our snubber last week for the first time, it certainly worked as promised, ... the noise and and sudden jerks are gone, we should have bought it a long time ago".
R.W. Chicago Il. 07/19/2000
*"...Being the owner of a service company with more than 60 employees, I can appreciate good after-sales service, yours is the best. Please use this letter in any way you want... R.W. St. Petersburg Fl. 05/28/2001
*"...Your emergency ladder worked incredibly well, please send me another, I will put one on each side of the boat, it makes getting back on board a cinch". D.L.Panama City. Panama. 01/17/2001
*"... Sailing off the coast of South America, our Stripper has been cutting more lines than we thought it could ever handle. Last week we caught a piece of a net, after a few minutes of "grinding it" (back and forth), the net was gone, it is the best invention we have ever seen." P. O. (Off the Galapagos Islands) 04/17/2001
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